Website Terms & Conditions

1.1. DriveSure is a trading name of Consumer Rights Act Limited, a company registered in the United Kingdom (registration jurisdiction awaiting confirmation).

1.2. DriveSure operates an online vehicle warranty distribution platform through which customers can explore and purchase eligible warranty products supplied by independent third-party providers.

1.3. DriveSure’s role is to market, arrange and facilitate the sale of warranty products under agreements with participating providers.

1.4. DriveSure does not itself underwrite vehicle warranties, insure vehicles or independently guarantee payment of repair claims.

1.5. The identity of the relevant warranty provider will be disclosed before purchase and confirmed in the applicable warranty documentation.

1.6. DriveSure remains responsible for its own services, statements, contractual commitments and legal obligations.

1.7. Nothing in these Terms & Conditions excludes or restricts any liability or consumer right that cannot lawfully be excluded or restricted.

2.1. DriveSure acts as an intermediary or distributor in connection with third-party warranty products, in the capacity specified during the sales process.

2.2. DriveSure is separate from the company responsible for providing the contractual warranty benefits.

2.3. Where the relevant product contract provides that the warranty provider is responsible for eligible repair costs or contributions, those obligations belong to that provider, subject to the applicable contract.

2.4. DriveSure does not independently assess, approve, underwrite or fund repair claims unless a separate arrangement is expressly disclosed and agreed.

2.5. The relevant provider or its authorised claims administrator is responsible for assessing claims in accordance with the warranty terms.

2.6. DriveSure may assist customers with general enquiries, documentation and contacting the appropriate provider.

2.7. DriveSure does not guarantee that any particular claim will be accepted or that any particular repair cost will be paid.

2.8. The nature of the product, including whether it is insurance-backed, discretionary or a contractual service arrangement, will be explained in the product information.

2.9. Where a provider operates a discretionary warranty arrangement, customers must not assume that repair contributions are guaranteed.

3.1. Warranty products advertised through DriveSure are supplied by independent third-party providers.

3.2. Before purchase, customers will be given access to the relevant product information, including the provider’s identity and applicable contractual terms.

3.3. Each product may have different:

• Eligibility requirements
• Cover duration
• Covered components
• Exclusions
• Repair contribution limits
• Excesses
• Waiting periods
• Servicing requirements
• Claims procedures
• Cancellation conditions

3.4. The provider’s warranty contract governs the warranty benefits and claims obligations owed under that product.

3.5. These website terms govern DriveSure’s own services and do not replace the warranty provider’s product contract.

3.6. If the documents appear inconsistent, customers should contact DriveSure for clarification. Nothing in either document overrides mandatory consumer protection law.

3.7. DriveSure does not guarantee the financial performance or continued trading of any third-party provider. This does not remove any responsibility DriveSure may have under applicable law or an express contractual commitment.

4.1. Warranty eligibility depends on the requirements of the selected provider and product.

4.2. Customers must provide accurate information where reasonably requested, including:

• Vehicle registration
• Make and model
• Current mileage
• Vehicle usage
• Relevant service history
• Existing faults
• Vehicle modifications
• Other material eligibility information

4.3. Vehicle information obtained from DVLA or other authorised data services may be used to assist identification and quotation.

4.4. Automated vehicle lookup information may be incomplete or inaccurate. Customers may be asked to confirm the information before proceeding.

4.5. A vehicle registration lookup does not establish that a vehicle is mechanically sound or eligible for warranty cover.

4.6. Inaccurate or incomplete information may affect eligibility or the provider’s obligations, subject to the applicable contract and law.

4.7. DriveSure will not knowingly offer products to customers where the available information establishes that the vehicle is ineligible.

5.1. Quotations are based on the information provided and the applicable provider’s product and pricing rules.

5.2. Quotations may be subject to eligibility verification and supplier acceptance.

5.3. The total price payable, including mandatory charges and applicable taxes, will be displayed before the customer places an order.

5.4. Any separately charged administration or distribution fee will be disclosed before purchase.

5.5. DriveSure may receive remuneration from the distribution of warranty products, including commission, an agreed distribution fee or a permitted resale margin.

5.6. Additional remuneration information will be provided where required by applicable law or regulation.

5.7. DriveSure will not introduce undisclosed mandatory charges after the customer has agreed to purchase.

5.8. Promotional prices and discounts are subject to their published conditions and must reflect genuine offers.

6.1. Customers must review the relevant product information and contractual terms before purchasing.

6.2. The purchase process will identify the selected warranty product, provider, price and applicable conditions.

6.3. Customers may be asked to confirm the accuracy of information relevant to eligibility.

6.4. Payment confirmation does not necessarily mean that warranty cover has commenced.

6.5. Where supplier acceptance is required, the warranty will not become active until the provider has accepted the application and confirmed the applicable commencement arrangements.

6.6. The customer will be informed of the order status and provided with the relevant documentation following successful issuance.

6.7. If the provider declines an application after payment has been taken, DriveSure will arrange an appropriate refund or other lawful resolution in accordance with the payment arrangement and applicable law.

6.8. DriveSure will not substitute a materially different warranty product without the customer’s informed agreement.

7.1. The scope of warranty benefits is determined by the applicable provider’s product terms.

7.2. Not every mechanical or electrical fault will necessarily qualify.

7.3. Depending on the product, exclusions or restrictions may apply to:

• Pre-existing faults
• Wear and tear
• Routine maintenance
• Consumable components
• Improper maintenance
• Unauthorised modifications
• Commercial vehicle usage
• Repairs undertaken without required authorisation
• Claims arising during waiting periods

7.4. The actual exclusions and restrictions applicable to the selected product will be provided before purchase.

7.5. DriveSure does not promise that all vehicle faults, repairs or breakdowns will be covered.

7.6. Where a product provides discretionary repair contributions rather than enforceable insurance benefits, this distinction will be made clear.

7.7. No website summary should be interpreted as extending the provider’s contractual obligations beyond the actual product terms.

8.1. Warranty claims must be made through the procedure specified by the relevant provider.

8.2. Customers should consult their warranty documentation before arranging repairs.

8.3. Where prior authorisation is required, customers must follow the provider’s authorisation process.

8.4. The provider or its authorised administrator will assess claims under the applicable product terms.

8.5. DriveSure does not independently guarantee the approval of any claim.

8.6. DriveSure may assist customers in identifying the correct claims contact or forwarding relevant information, where appropriate.

8.7. DriveSure remains responsible for any separate commitments it makes to customers and for its own legal obligations.

8.8. Customers who disagree with a claims decision should follow the relevant provider’s complaints procedure and any applicable external escalation route.

9.1. Cancellation rights depend on the nature of the product, the applicable contract and relevant legislation.

9.2. Insurance-backed warranties and non-insurance service arrangements may be subject to different statutory cancellation regimes.

9.3. Customers will receive information about their applicable cancellation rights before purchase.

9.4. Where a statutory cooling-off right applies, customers may exercise that right within the relevant period and subject to applicable legal conditions.

9.5. Where permitted by law, a proportionate charge may apply for services or cover already provided, provided the relevant legal requirements are satisfied.

9.6. DriveSure will not automatically treat administration fees as non-refundable.

9.7. Customers can request cancellation through the contact details provided on the website or through the customer account where available.

9.8. Refunds will be assessed and processed in accordance with the applicable legal requirements and contractual arrangements.

9.9. Nothing in this section restricts a customer’s statutory rights to a refund or other remedy.

10.1. Purchasing a warranty does not remove or reduce a customer’s statutory consumer rights.

10.2. Customers purchasing vehicles from motor traders may have rights against the selling trader under the Consumer Rights Act 2015.

10.3. A third-party warranty is separate from the original vehicle sale contract.

10.4. A warranty does not replace the vehicle seller’s statutory obligations.

10.5. DriveSure’s own services are subject to applicable consumer protection law, including the requirement to exercise reasonable care and skill where relevant.

10.6. Nothing in these terms excludes or restricts any right or remedy that cannot lawfully be excluded or restricted.

10.7. Customers do not need to purchase an additional warranty in order to exercise their statutory rights against a vehicle seller.

11.1. DriveSure aims to handle complaints fairly, promptly and professionally.

11.2. Complaints concerning DriveSure’s sales service, payment administration, product information or customer communications may be submitted to:

Info@consumersupport.co.uk

11.3. Complaints concerning warranty claim decisions may need to be addressed to the relevant provider.

11.4. DriveSure will explain which business is responsible for handling the complaint and assist with appropriate routing where reasonably possible.

11.5. Where a product or activity is regulated, the relevant regulatory complaints rules and escalation rights will apply.

11.6. Access to the Financial Ombudsman Service will be explained where the complaint is eligible for that service.

11.7. DriveSure will not represent that every complaint automatically qualifies for Financial Ombudsman Service review.

12.1. DriveSure’s regulatory status and any relevant authorisation details will be displayed on the website where applicable.

12.2. Certain warranty products and distribution activities may be regulated as insurance business or insurance distribution.

12.3. Other contractual warranty or service arrangements may be subject to a different regulatory framework.

12.4. The relevant classification and regulatory information will be identified for each product as required.

12.5. DriveSure will not represent itself as FCA authorised unless the relevant authorisation or lawful representative status has been verified.

12.6. Any mandatory regulatory disclosures applicable to a product will be supplied before purchase.

13.1. DriveSure processes personal information in accordance with applicable UK data protection law.

13.2. Information may be processed for quotations, eligibility checks, order administration, payment processing, warranty issuance, customer service and compliance.

13.3. Relevant information may be shared with the selected warranty provider and authorised service providers where there is an appropriate lawful basis.

13.4. Further information is available in our Privacy Notice.

13.5. Marketing communications will be sent in accordance with applicable electronic marketing and data protection requirements.

13.6. Customers can manage marketing preferences through the available contact and account channels.

14.1. DriveSure takes reasonable steps to maintain accurate and accessible website information.

14.2. Website availability may occasionally be affected by maintenance, technical faults or circumstances outside our reasonable control.

14.3. We will take reasonable steps to correct material errors brought to our attention.

14.4. We will not knowingly use misleading product information or omit material details required for an informed purchasing decision.

14.5. Nothing in this section excludes liability for misleading statements or other matters where exclusion would be unlawful.

15.1. DriveSure does not itself undertake the contractual repair obligations of a third-party warranty provider unless expressly stated in a separate binding agreement.

15.2. Where the relevant warranty contract makes the provider responsible for eligible repair benefits, claims under that contract are determined in accordance with its terms.

15.3. DriveSure remains responsible for its own services, negligence, misrepresentations, contractual obligations and statutory duties to the extent required by law.

15.4. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any other liability that cannot lawfully be excluded or limited.

15.5. No provision of these terms removes a customer’s mandatory consumer remedies.

15.6. Any dispute about the allocation of responsibility will be considered in light of the actual contracts, representations and applicable law, rather than solely by the description of DriveSure as a distributor.

16.1. DriveSure may update these website terms to reflect changes in law, services or business operations.

16.2. The current version will be published on the website with its effective date.

16.3. Changes will not retrospectively remove customers’ accrued rights or materially alter existing contractual obligations without a lawful basis.

16.4. The terms applicable to an existing purchase will be identifiable through the order and document records.

17.1. These terms are governed by the laws of England and Wales, subject to mandatory consumer protections that may apply in other parts of the United Kingdom.

17.2. Nothing in this section removes any mandatory right a consumer has to bring proceedings in an appropriate court.

For enquiries about DriveSure’s sales and administration services, please contact:

DriveSure Consumer Rights Act Limited 28 Prescott Street, Halifax, West Yorkshire, HX1 2LG Info@consumersupport.co.uk 07305234600

For warranty claims, customers should contact the provider identified in their warranty documentation.