Complaints procedure

We want to put things right if we've let you down.

1. Tell us

Call or email us with your name, vehicle registration and what went wrong. Tell us what you'd like us to do about it.

DriveSure is a trading name of Consumer Rights Act Limited (company number 17477232), 28 Prescott Street, Halifax, West Yorkshire, HX1 2LG. Telephone 07305 234600 or email Info@consumersupport.co.uk.

2. We'll acknowledge it

We'll confirm we've received your complaint within 3 working days and tell you who is looking after it.

3. We'll investigate and reply

We aim to send you a full written answer within 8 weeks. If we need longer, we'll explain why and keep you updated.

Complaints about claims

Decisions about whether a repair is covered are made by the warranty provider named in your policy documents. We'll pass your complaint to them and help you follow it up; their own complaints process will also apply.

If you're still not happy

You may be able to take your complaint to an independent dispute resolution service or seek advice from Citizens Advice at citizensadvice.org.uk. Your policy documents will say which services apply to your plan.