Cancellation and refund policy

14-day cooling-off period

You can cancel your warranty within 14 days of buying it, or of receiving your policy documents if later, for any reason. If you have not made a claim, we'll refund what you've paid in full within 14 days of you telling us.

Cancelling after 14 days

You can still cancel at any time. Whether you get a partial refund, and how it is worked out, depends on the terms of your warranty plan and whether any claims have been made. We'll tell you the amount before we process it.

Monthly payments

If you pay monthly, cancelling stops future payments. Please contact us rather than only cancelling the payment with your bank, so your cover and account are closed properly.

How to cancel

Call or email us with your name, vehicle registration and the date you'd like to cancel.

DriveSure is a trading name of Consumer Rights Act Limited (company number 17477232), 28 Prescott Street, Halifax, West Yorkshire, HX1 2LG. Telephone 07305 234600 or email Info@consumersupport.co.uk.

Refunds

Refunds go back to the card you paid with. They usually show within 5–10 working days, depending on your bank.

Not happy with how we've handled things? See our complaints procedure.