Privacy notice

Who we are

DriveSure is a trading name of Consumer Rights Act Limited (company number 17477232), 28 Prescott Street, Halifax, West Yorkshire, HX1 2LG. Telephone 07305 234600 or email Info@consumersupport.co.uk.

We are the controller of the personal information you give us through this website. DriveSure is an independent warranty reseller; when you buy a plan, the warranty provider named in your policy documents will also process your information to administer your cover and claims.

What we collect

• Contact details: name, email address, phone number and how you'd like us to contact you.
• Vehicle details: registration, make, model, year, mileage, engine size, fuel type and colour, including details returned by the DVLA vehicle enquiry service.
• Your answers about the vehicle: use, known faults, warning lights, modifications, service history and write-off status.
• The plan you choose and your order and payment status. We never see or store your full card details.
• Messages you send to our team, and any details you enter into our warranty adviser.

Why we use it

• To prepare your quote and sell you the warranty you ask for (performing a contract).
• To reply to your enquiries and messages in the way you choose (legitimate interests).
• To keep records of sales, payments and complaints (legal obligation).
• To understand how the website is used and fix problems (legitimate interests).

Who we share it with

• The warranty provider for your plan, to issue and manage your cover and claims.
• Stripe, which handles card payments on our payment pages. Stripe collects your card details directly and may set its own cookies to prevent fraud. See Stripe's privacy policy.
• DVLA, which receives the registration you enter so it can return your vehicle's details.
• Our website hosting and database provider, which stores enquiries and messages securely for us.
• An AI service, which receives the vehicle details and cover needs you type into the "Which warranty?" adviser so it can suggest a plan. Please don't enter personal contact details there.
• Google Fonts, which supplies the website's typeface; your browser connects to Google to download it, which shares your IP address with Google.

We do not sell your personal information.

Website analytics

We use Lovable's built-in visitor analytics to understand how our website is used. It uses no cookies, stores nothing on your device, doesn't keep IP addresses and doesn't identify you. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

It records the pages visited, where visitors came from, their country, browser, operating system and device type, how long they stay, how fast pages load, errors, which buttons and links are clicked, and steps in our quote journey (such as submitting a quote, choosing a plan, starting checkout and completing payment). Detailed data is kept for 90 days and daily summaries for a year. This is recorded for every visitor.

How long we keep it

Quotes that don't turn into a purchase are kept for up to 12 months. If you buy a warranty, we keep your records for 6 years after your cover ends to meet legal and accounting requirements.

Your rights

You can ask to see, correct or delete your information, object to or restrict how we use it, or ask for a copy to move elsewhere. Contact us using the details above. If you're unhappy, you can complain to the Information Commissioner's Office at ico.org.uk.

See also our cookie policy.