How to make a claim

Claims are assessed and decided by the warranty provider named in your documents, under that provider's terms. DriveSure can help point you to the right place, but cannot guarantee that a claim will be accepted.

1. Check your warranty documents

Look at what is covered, the claim limit, any excess and the waiting period before you arrange any work.

2. Contact the named warranty provider

Use the claims contact details in your documents. Do this before any repair starts — work done without authorisation may not be covered.

3. Follow the diagnosis and repair authorisation process

The provider will explain how the fault should be diagnosed and which garage can carry out the repair.

4. Supply any documents asked for

This often includes service history, MOT records and the garage's diagnosis and estimate.

5. Wait for the provider's decision

The provider decides whether the repair is covered and how much it will contribute, in line with your plan's limits and exclusions.

Need help finding the right contact?

DriveSure is a trading name of Consumer Rights Act Limited (company number 17477232), 28 Prescott Street, Halifax, West Yorkshire, HX1 2LG. Telephone 07305 234600 or email Info@consumersupport.co.uk.